Fulfillment Representative - Part Time

Location

Syracuse, NY

Type

Part Time

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results. 

We are seeking a Part Time Fulfillment Services Representative in our Syracuse, New York Office who will be responsible for all facets of ticket fulfillment for Tickets.com, ensuring the needs of our clients are met in a professional and timely manner.  Duties include: printing, stuffing and shipping phone, web, and interactive voice response (IVR) ticket orders as well as maintaining upkeep of thermal ticket printers. 

Essential Job Functions:

  • Print and stuff Phone, Web and Interactive Voice Response ticket orders 
  • Perform QA checks on printed tickets, including scannability, formats, and print quality 
  • Process outgoing mail utilizing postage machine
  • Process FedEx and/or UPS orders utilizing computerized shipping system
  • Print, stuff and prepare certified-mail ticket orders
  • Transcribe and process Interactive Voice Response ticket orders missing account information
  • Identify and resolve orders missing address or account information
  • Communicate with customers to resolve distribution issues
  • Ship ticket stock and supplies to clients as requested
  • Consistently check and clean Boca print heads
  • Include stuffers with ticket orders as required
  • Audit completed mail and FedEx and/or UPS orders
  • Print and mail client ticket requests
  • All other duties as assigned

Position Requirements:

  • High School diploma or equivalent
  • Computer proficiency – MS Office Suite; ability to easily learn new technology as needed
  • Must be personable and client-oriented
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently with minimal supervision
  • Work effectively under pressure

 Tickets.com is an Equal Opportunity Employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: WWW.TICKETS.COM

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